We understand that online shopping isn't always plain sailing and have added a list of our most frequently asked questions which we hope will help you.

What cards can I use to make a purchase?

We accept the following methods of payment;

How do I know my order has been placed successfully?

On successful completion of an order on hairybaby.com you will receive an email from This e-mail address is being protected from spam bots, you need JavaScript enabled to view it which contains your order number and order details. Please keep this email safe as you will need the order number contained within for any further queries you may have. Failure to provide an order number on request will result in a delay with your enquiry.

I didn't received any order confirmation email.

All order confirmation emails are generated and sent automatically upon successful completion of an order. If you have not received one of these it may be due to a problem with your mailbox. It may be treating our emails as spam or junk mail and you should check your spam and junk folders. Your mailbox may also be full which may prevent receipt of emails.

I made a mistake - can I change my order?

If you discover you have made a mistake after you have confirmed your order, you will need to contact us by telephone to let us know.  As all our orders are automatically processed we cannot guarrantee that we will be in a position to change it before it is shipped.  In the instance that you receive your order and need to change it please see our returns policy for more details. 

I've forgotton my password, what should I do?

If you can't remember your password don't worry. After you enter your login email address click the 'Forgot My Password' button. Our system will then generate a new password and email it to you. Important points to remember regarding the new password you will receive:
A) The new password is case sensitive, this means that is must be entered as you see it (ie. upper case letters if they appear)
B) The new password will only be sent to the email address that was used to open your account on hairybaby.com
C) The new password will be automatically sent within 5 minutes of requesting it, if you have not received it within 1 hour it may be due to a problem with your mailbox. It may be treating our emails as spam or junk mail and you should check your spam and junk folders. Your mailbox may also be full which may prevent receipt of emails.

How can I check the status of my order?

When you log into your account on hairybaby.com you can check your order history which will detail when your order was accepted and when it has been shipped.

How long before my order will be shipped?

Turnaround time on orders received can take up to 7 working days though we will always endeavor to ship before this time. For further information on our shipping options please see our shipping page.

My order history says my order has been shipped but I haven't received it yet?

Once your order has been shipped you will receive an automated email to advise you of same. If you chose any of our pre-pay shipping options your order will be sent by track & trace delivery and the relevant tracking number is available upon request. Simply email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   quoting your order number and we will mail you back with the tracking details.

If you choose our free shipping option your order will be sent by standard post. In the event of non-arrival of an order by standard post we must wait a minimum of 21 working days before we can investigate. See our full shipping policy for further details.

I want to return an item, is there a Returns Policy?

We have a detailed returns policy which must be followed in the event of an exchange. This can be seen in full in our customer service section. Please read before you ship your return.

Colour Disclaimer

The colors we display on our website should be considered close renditions to the actual colors available and cannot be 100% accurate. As these colors are viewed they will vary depending on each computers monitor settings. Please be aware of this when making a purchase based on the colour display of your monitor.

Can I get a refund?

Your statuatory rights are not affected when you shop online with Hairy Baby and our full returns/refunds policy is available in our customer service section.  Please read in full before you request a refund.

I don't know what size to get, is there a size chart?

We provide an exact size chart for each item to assist you with your choice and this can be found under the graphic of each item when you click to see same. If this doesn't help we are only too happy to assist you in any way we can by email or phone.

Do you ship abroad?

We provide an international shipping service and a full list of the countries we ship to can be found in the drop down menu when entering your delivery address during the order process. If you do not see your country please email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Do you have Gift Vouchers?

Yes, we have a range of e-gift vouchers which can be located in the Gift Voucher section on the home page.

Do your Gift Vouchers and Discount Codes expire?

Yes, our Discount Codes (Money Off/Percentage Off) expire on the date specified when issued

Our Gift Vouchers will automatically expire one year after date if issue. We regret they cannot be used after the expiry date.

When is my credit card processed and charged?

Your credit card will be charged when you click the Place Order button.

Can I cancel my order if I change my mind?

You can cancel your order at any time up to clicking the Place Order button by exiting the system.

Are my details secure and private?

We use Realex Systems to process our online and telephone orders. Realex are one of the internets most secure payment service providers and we are regularly checked and updated with the best fraud prevention software available to give our customers full peace of mind when shopping on hairybaby.com. Customers personal details are never shared with any third parties. Only the email addresses for those who have subscribed to our newsletters are kept on file and we do not keep credit card details. Once your credit card has been processed your card details are deleted immediately.