In the event of a return please read the Returns Policy below before you ship your garment - failure to adhere to the correct returns procedure will cause delay.

Returning an unwanted item

Every Hairy Baby garment is individually produced before despatch and not bulk produced to ensure every item is examined thoroughly to avoid any faults.
Each customer is entitled to a 7 day grace period to return an unworn/unopened item for a full no questions refund. We will refund your card once we have received and processed the item.
We will only refund delivery/postage costs if the return is a result of our error. * We cannot refund an item if it is returned after the 7 day grace period.
Unwashed or unworn merchandise may be exchanged for a different size / style / store credit if received within a further 14 days after the 7 day grace period has passed (total returns time of 21 days).
If an item returned is found to be ineligible for return/refund/exchange for reasons stated within these terms, the customer will be responsible for the shipping costs we incur to send the item back.

Can I return a Sale, Clearance or End Of Line item

Sale, clearance or end of line items cannot be returned or exchanged for any reason other than fault with the garment as the item has been reduced in price to clear.

What about personalised tops

Bespoke or custom made items to customer requirements may not be exchanged for any reason other than goods being defective as these are not regular store items and are not eligible for re-sale.
Due to the personalisation of specific tees and hoodies we cannot accept any returns for any reason other than fault with the garment. Please ensure your size and spelling are correct before making your purchase. If you are unsure about the size of a garment please see the detailed size chart under the main thumbnail graphic for each item. This will help you make the right decision. If you are still unsure please contact customer service and we will do our best to help you.

* FaceBook Promotional Coupons

From time to time we like to reward our Facebook friends and offer discount coupons which we advertise on our Facebook page only. These coupons will allow the bearer to aset percentage off the retail website price of their order.

* FaceBook Coupon Codes cannot be redeemed for cash
* FaceBook Coupon Codes are for use with online orders on hairybaby.com only
* FaceBook Coupon Codes will have a set expiry date which will be advised with release of coupon
* FaceBook Coupon Codes are fully automated and will work if entered correctly, Hairy Baby cannot apply coupon after a sale has been completed - In the event that you cannot get your code to work please do not complete your order and contact us for assistance.

How to send your item back

Returns should be folded and packaged in a manner that protects the item. Please take care to return the garment to us in the same manner that you would return an item to a high street store. Please understand that the item you return must be eligible for resale and begs the question "Would I buy it if I saw it in a store in the condition I am returning it?". We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary.
Due to the fact that Hairy Baby Clothing cannot resell these items, we cannot accept returns that smell strongly of (cigarette) smoke, body odour, aftershave/cologne, perfume, cooking/food or stained with make up. We will not accept returns or exchanges for any item that has been washed in any way, dryed in a dryer, or damaged in any way.
Please keep your invoice if you would like to exchange an item. If you require a refund or exchange for any reason you must return the item in all it's packaging, along with your original purchase invoice (keep a copy for yourself) and a brief note explaining who you are and why you are returning the item and it will be dealt with as soon as possible. It is best to keep your purchase invoice apart from your return item to avoid any ink transference from invoice onto garment in cases where the package may get wet which would render your return ineligible.

What are the return shipping costs?

Shipping costs on any non-damaged or non-flawed returns will be the responsibility of the customer. (If you wish to exchange a shirt for a bigger/smaller size please see the next point)

Return Postage Costs

Important: We cannot accept personal cheques, franked or any prepaid self addressed envelopes as payment for return shipping costs. Please do not send this method of payment as it will cause a delay in dealing with your order.

The following are the payment options for your return shipping costs;

Option 1 -  Rep of Ireland ONLY  Registered Post €4.00

Option 2 -  UK, Rest Of Europe Registered Post €8.50

Option 3 -  U.S.A & Rest Of World Registered Post €10.50

Option 4 -  Northern Ireland Registered Post €6.50

Can I pay the Return Shipping costs online?

Yes, please use the following link and choose the correct option for your order and add to your cart as normal:

 Shipping Costs Link

How long will it take to process my return?

Returns / exchanges can take up to two weeks to process though we will always endeavor to see to them in the shortest possible time.